COVID Updates

COVID Operations Update – June 1, 2020

By May 27, 2020May 28th, 2020No Comments

June 1, 2020

Like you—and everyone in our nation and across the world—NCC is watching the news about COVID-19 carefully and looking to local, state and national authorities for guidance in how to keep our employees and customers safe. As an essential business, we never stopped serving customers, but we did modify our daily operations. We are now ready to begin returning to normal operations and want to provide you with information on what that means to you.

Onsite Installation and Repair

JCS, the contractor for NCC is scheduled to return to the area in June and begin fiber cutovers at the premise in the town of Powers Lake and the Flaxton exchange.  The CSRs have been calling customers involved with the project to schedule these cutovers.  Additionally, NCC technicians have begun doing some installation and repair inside the premise on a limited basis.  Since these technicians will need to enter your home or business, they’ll wear a mask and gloves, and maintain a safe six-foot distance from you. They will also be required to complete a daily screening process, which includes taking a body temperature and answering a questionnaire. If you are not comfortable having them in your home, we are happy to check back with you at a later date.  Prior to your scheduled installation, customers may receive a call to confirm the appointment and answer a set of screening questions to ensure the safety of our employees entering homes and businesses.

Pledge Extended through June 30th

NCC signed the FCC’s Keep American Connected Pledge which has been extended. We are committed to keeping our members connected and will not terminate service for late payments through June 30th. At that time we will work through how to handle those typically disconnected for non-pay. Please don’t hesitate to call us if you have questions regarding how your account may be handled after June 30th.

Network update

Over the past few months, our network has seen some of the highest use of bandwidth. We’re proud to report that the network was able to handle the increase in traffic with ease, allowing customers to work, learn, and play from home. If your service is not meeting your needs, please reach out and we’ll do everything we can to improve your Internet connections and/or other services. There were several temporary installations and repairs done while we were not entering homes and businesses. These will all need to be cleaned up and made more permanent. It will take us some time to get to all of them and we appreciate your patience while doing so.

Thank you for your support as we continue to monitor the situation and make adjustments. Our employees are committed to serving our community with excellence, and we’re encouraged by the positive feedback we’ve been getting from you, our customers. We’re in it together.

Please give us a call at 568-3331 or email at ncc@nccray.com if you have any questions or concerns.